1	Holidays and Homes are intermediaries and act as a retail agent when making reservations through third parties on behalf of the client. Clients are therefore contracted to the third party as if they had made the reservation themselves and are covered by the third parties’ terms and conditions in addition to those described here.
2	All descriptions of the facilities and services to be provided are as advised to Holidays and Homes by the third party and these descriptions are passed on in good faith. If there is a problem with the product or service it is the clients’ responsibility to take this up with the supplier at the time. Holidays and Homes will be pleased to assist in negotiations with the supplier if this should be necessary.
3	Villa and apartment options can only be held for a short period. To make a firm reservation a deposit is payable at the time of booking with the balance due 8 weeks before the start of your holiday. If payment is not received when due it will be assumed that the client has cancelled the booking and the appropriate cancellation charges will apply. Payment methods are shown on the booking form.
4	Clients should confirm availability of villas and apartments with Holidays and Homes prior to making any firm travel arrangements.
5	A refundable inventory deposit for villa and apartment rentals is payable either with your balance payment or when the keys are collected. For the latter payment methods vary so please check this before you depart. This deposit is required to cover any minor breakage, shortages, additional cleaning required, breach of terms and conditions, etc., and, if no charges are due, will be refunded in full. Any additional costs incurred as a result of the clients use of the accommodation will be payable in full by the client. Please confirm the requirements for a full refund with the supplier on your arrival.
6	Prices are correct at the time of writing and will be honoured for reservations made within one week. Some prices are converted from other currencies and may be changed on future price lists in line with exchange rate fluctuations.
7	Villas and apartments will be cleaned and checked prior to your arrival and the keys should be collected from the owners’ representative usually between 4pm and 8pm on the Saturday. There may be an additional charge for arrivals outside of these times.
8	An inventory is provided in the accommodation. Any defects or deficiencies must be reported to the local representative within 48 hours of your arrival. After this time it will be assumed that everything is in order. You will be provided with a contact telephone number and address for the local representative when we send you the directions and guidance notes.
9	The representative and their agents must be allowed access to the accommodation at all reasonable times to allow them to carry out their duties, e.g. for changing the gas cylinder, gardening, pool cleaning, repairs, etc.
10	Villas and apartments are to be used for family holidays only (i.e. no non-related singles groups) up to the maximum number specified and all persons using the villa and its facilities must be named on the booking form. Non compliance is a breach of the terms and conditions and will invalidate the rental contract. A reasonable standard of dress and behaviour is expected at all times. Please note that in residential areas of Spain excessive noise between 11pm and 8am and during the afternoon siesta time (2pm to 5pm) may attract the attention of the local authorities.
11	You are required to use the villa and contents with the utmost care and to make good any damage to the property and its fittings. Any damage must be reported immediately to the representative.
12	Please consult the local representative if you need help or advice. They can also arrange for any additional items you may require such as a replacement gas cylinder, linen change, maid service, etc.
13	On your day of departure you must vacate the villa no later than the time specified, usually 09:30am or 10.30am, to allow the representative access to prepare for the new arrivals. The representative will make an inspection of the house to confirm the inventory and that everything is in order. To facilitate this procedure you are requested to leave the house tidy, the crockery and cutlery cleaned and stored in the appropriate cupboards, the cooker clean and the rubbish cleared and placed in one of the green roadside bins. There will be an additional charge if these procedures are not followed.
14	In some areas, especially in Spain, there can be building work going on and we are not always aware of this. If we do know of any building work being carried out in close proximity to the rented property we shall inform you as soon as possible. If necessary we shall try to find you alternative accommodation but we are unable to take any further responsibility for such a situation or offer any refunds.
15	It is a condition of booking that all members of your party have cancellation insurance. Many flight operators also insist on you having full holiday and travel insurance. We can assist you with obtaining holiday insurance at preferential rates if you have not already made your own arrangements.
16	Any arrangements Holidays and Homes make for you with third parties are made in good faith using companies we use ourselves. However, we are unable to accept responsibility for such arrangements beyond using our best endeavours to resolve a problem should one arise. For your peace of mind flights reservations are made through ATOL and ABTA registered agents.
17	In the unlikely event of a break in the supply of services to a villa, or failure of an appliance, our liability is limited to endeavouring to resolve the problem to the best of our ability as we are at the mercy of the local authorities and repair agents. In the case of a break in the water or electricity supplies please check with the neighbours to see if it is a general problem. If the problem is confined to your villa or apartment only please contact the representative for assistance.
18	In the event of cancellation by the hirer the following charges apply: For cancellations effected more than 56 days before start of hire period - the deposit. For cancellations effected less than 56 days before the start of the hire period 100% of the total hire cost. Refunds may be given if the property is re-let.
19	A cancellation takes effect when we receive written notification or four days after the date on which an unpaid payment is due. The holiday insurance we recommend you to have includes cover for cancellation charges. Cancellation charges for flights and car hire are subject to the conditions of the company with whom the booking is made. Insurance premiums and deposits are not refunded in the event of cancellation.
20	In the unlikely event that the product or service booked is not available the liability of Holidays and Homes shall be limited to any refunds or compensation we can obtain through the third parties. In this unlikely situation we would, of course, use our best efforts to find you an alternative.
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